Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Lofam Agri Lab Pvt. Ltd.(“LOFAM”, “we”, “us”) collects, uses, shares, and protects your personal information when you use lofamagri.com and our online store. By using our services you agree to this policy.

Information we collect

Contact & identity: name, phone number (Nepal +977), and optional email you provide at checkout or sign-up.
Delivery information: your address and the map location (pin coordinates) you set so we can deliver and calculate the delivery fee.
Order & account data: items ordered, order history, and verification (OTP) events tied to your phone number.
Payment data: payments are processed by eSewa. We receive a confirmation and reference ID; we do not store your card, wallet PIN, or bank credentials.
Technical data: cookies for your cart, session, and language preference, plus basic device/usage data.

How we use your information

To take, verify, process, and deliver your orders.
To send order updates and one-time verification codes over SMS/WhatsApp.
To calculate delivery zones and fees from your delivery location.
To operate, secure, and improve the platform, and — with your consent — to send newsletters you can unsubscribe from at any time.

How we share information

We share the minimum necessary with service providers who act on our behalf:

eSewa — payment processing.
Messaging providers (WhatsApp Business / Sparrow SMS) — to send verification codes and order notifications.
Infrastructure & inventory — hosting, our database, and our inventory system to fulfil orders.

We do not sell your personal data.

Data retention

We keep order and account records for as long as needed to provide the service and to meet legal, tax, and accounting obligations in Nepal, after which they are deleted or anonymised.

Your rights

You may request access to, correction of, or deletion of your personal data, and you may opt out of marketing at any time. To exercise these rights, email hello@lofamagri.com.

Security

We use industry-standard measures to protect your data — encrypted transport, hashed verification codes, and server-side access controls. No method of transmission is perfectly secure, but we work to protect your information and limit access to it.

Children

Our services are intended for adults; we do not knowingly collect data from children.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new “last updated” date.

Contact

Lofam Agri Lab Pvt. Ltd., Kathmandu, Nepal · [REGISTERED ADDRESS]
Email: hello@lofamagri.com

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Information we collect

Contact & identity: name, phone number (Nepal +977), and optional email you provide at checkout or sign-up.

Delivery information: your address and the map location (pin coordinates) you set so we can deliver and calculate the delivery fee.

Order & account data: items ordered, order history, and verification (OTP) events tied to your phone number.

Payment data: payments are processed by eSewa. We receive a confirmation and reference ID; we do not store your card, wallet PIN, or bank credentials.

Technical data: cookies for your cart, session, and language preference, plus basic device/usage data.

How we use your information

To take, verify, process, and deliver your orders.

To send order updates and one-time verification codes over SMS/WhatsApp.

To calculate delivery zones and fees from your delivery location.

To operate, secure, and improve the platform, and — with your consent — to send newsletters you can unsubscribe from at any time.

How we share information

We share the minimum necessary with service providers who act on our behalf:

eSewa — payment processing.

Messaging providers (WhatsApp Business / Sparrow SMS) — to send verification codes and order notifications.

Infrastructure & inventory — hosting, our database, and our inventory system to fulfil orders.

We do not sell your personal data.